FAQ (Frequently Asked Questions)

General

What is Indo4ward?
Where can I shop for Indonesia products?
How does Indo4ward help me with my purchase in Indonesia?
How do I reset my password?
Can I purchase items more than 30kg?
What are Indo4ward operating hours?

Ordering

When will my order be processed (a.k.a. purchased) for me?
Can I purchase products from different merchants or online shop and consolidate them in one order?
Why is my order cancelled when there's still stocks on Indo4ward?
Why is my order cancelled when there's still stocks on Tokopedia?
What if my items does not look like the picture or description provided by the Seller?
I have an order that needs urgent attention, what can I do?
What happens if one of my item gets cancelled in my order?

Quotations

What are quotations?
What are the details I need to include in my quotations for Indo4ward?
How does Indo4ward review prices that were from quotation?

Pricings & Payments

How does Indo4ward calculate its prices and charges of a product?
Are the prices listed on Indo4ward inclusive of shipping to my doorstep?
What are the payment methods that I can use?
How do I use my vouchers?
Are my Payment details and data secure?
Will there be any Custom fee (GST/Taxes/Duties) charged?
Why am I being prompt to pay additional fee for my order?
Why is Indo4ward more expensive than what is listed on the marketplace?
Can I request an invoice?

Shipping & Delivery

Where can Indo4ward ship their orders to?
What are the items that cannot be shipped?
How do I update my address information?
How long will an order take to reach me?
Why does it say my address is invalid even though Indo4ward ships to my country?
How do I track my orders?
Where does Indo4ward ship all their orders from??
Can we send food over to Singapore?
Why can I only track my order on the Indo4ward platform?

Merchants & Partnerships

Is Indo4ward open to new business opportunities?
I run an Indonesian brand, can Indo4ward help me with getting my order abroad?
Does Indo4ward fulfill bulk orders for businesses?
Are we able to list our products on Indo4ward?
Does Indo4ward help promote Indonesia products and brands overseas?
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